Our Service Warranty covers your device in use, against defects in workmanship and materials. If unsatisfactory material performance is experienced within the service warranty period, the repair or replacement of the device, excluding clinical costs, is covered.
The ProSomnus Sleep Devices carry a service warranty of 3 years from date of manufacture for a one-time repair, reline or replacement per arch. Non-standard designs are not warranted. Upon repair or reline, the service warranty is retired. Upon one-time replacement, the remainder of the original warranty period, from original date of manufacture, remains intact.
Global clearance must be greater than 3.0mm
- We will allow one isolated point whose vertical is below 3mm. However, the thickness of this point must be greater than 1.5mm to offer full device warranty.
- If this spot’s thickness is less than 1.5mm, no device warranty is offered.
If the vertical clearance is less than 3.0mm and…
- The minimum clearance is smaller than 3.0mm because of 2nd or 3rd molar,
- ProSomnus will reduce posterior coverage to increase overall device thickness.
- 3rd molar and 1/2 distal of second molar can be excluded from ProSomnus devices without consultation.
- Any additional tooth exclusion, ProSomnus will contact the office.
- If doctor instructs ProSomnus to adjust the bite to meet vertical clearance requirement,
- ProSomnus will offer full warranty on device breakage only, but excludes any bite related issues which results in device remake – full charge for remake due to bite related problems.
- With doctor approval, an additional 1.0mm of vertical can be added to the provided bite, with 0.5mm as the recommendation.
- If doctor instructs ProSomnus to move forward with the bite as it is,
- ProSomnus will proceed with the bite provided without any warranty.
- If vertical clearance is greater than 6.0mm, ProSomnus will contact the office unless otherwise noted in doctor’s preferences.
- Unless noted on the Rx, ProSomnus will contact the office for any midline deviation greater than 3.0mm.
Warranty will be voided if any structural damage was made to the device in the office.
PRODUCTION TURNAROUND POLICY
Standard production turnaround time is 7 business days + shipping. Standard turnaround time for analog cases from the day it leaves your office to the day it arrives back is 14 business days total, which includes inbound and outbound shipping. Standard turnaround time for digital cases from the day the scan leaves your office to the day it arrives back is 12 business days total, which includes outbound shipping.
Standard production turnaround time is dependent upon receiving adequate impressions and protrusive bites as well as a completed prescription. Failure to complete any of the necessary steps may result in a manufacturing delay.
Standard Production Turnaround Schedule (Example)
If you have a case requiring a special rush, we have a few rush options and fees depending upon your needs. Please feel free to contact our office or schedule a future rush by calling us at 1-844-53SLEEP.
Questions? Call 1-844-53SLEEP